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Help & Support

Frequently Asked Questions and Contact

Frequently Asked Questions

How does Arkiv protect my documents?
All documents, images, and text are encrypted locally on your device with AES-256-GCM encryption before storage or sync. Only you hold your private key or recovery phrase.

What if I lose my 12-word recovery phrase?
Because Arkiv is zero-knowledge, no one can recover your encryption key. Please keep your recovery phrase backed up safely.

How do I scan documents?
Tap the camera icon inside the app. Point your camera at a paper document—the app will automatically detect corners, straighten the view, and perform OCR text extraction.

Contact & Community

Need help, have feature suggestions, or found a bug?